Delivery

<p style="margin-top:15.0pt;margin-right:0cm;margin-bottom:
7.5pt;margin-left:0cm;mso-outline-level:3"><span style="font-size:13.5pt;
font-family:Trajan;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333;
mso-fareast-language:EN-GB;mso-bidi-font-weight:bold">Order Despatch</span><span style="font-size:13.5pt;font-family:Trajan;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB"><o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">We know you want your products right
away! We will despatch your order as soon as humanly possible. Most of the time
this is within five working days, depending on Trade Show attendance, public
holidays etc. If you have particular deadlines, please make contact to be sure
that we can meet your needs before you order.<o:p></o:p></span></p>

<p style="margin-top:15.0pt;margin-right:0cm;margin-bottom:
7.5pt;margin-left:0cm;mso-outline-level:3"><span style="font-size:13.5pt;
font-family:Trajan;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333;
mso-fareast-language:EN-GB">Order Progress<o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">Orders will be processed as
follows;&nbsp;<o:p></o:p></span></p>

<ul type="disc">
 <li style="color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><span style="font-size:10.0pt;font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
     &quot;Times New Roman&quot;;mso-fareast-language:EN-GB">You will be guided through
     the process of placing an order by step by step instructions on the
     website. This includes deciding whether you wish to insure your goods.<o:p></o:p></span></li>
 <li style="color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><span style="font-size:10.0pt;font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
     &quot;Times New Roman&quot;;mso-fareast-language:EN-GB">You then place the order for
     your products on the website by pressing the ‘Place Order’ button at the
     end of the checkout process.<o:p></o:p></span></li>
 <li style="color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><span style="font-size:10.0pt;font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
     &quot;Times New Roman&quot;;mso-fareast-language:EN-GB">An automatically generated
     order acknowledgement will be emailed to you detailing the products you
     have ordered.<o:p></o:p></span></li>
 <li style="color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><span style="font-size:10.0pt;font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
     &quot;Times New Roman&quot;;mso-fareast-language:EN-GB">As your order is despatched
     from our premises, a shipping confirmation email will be sent
     automatically from our website, along with&nbsp;<b>details of any item out
     of stock</b>&nbsp;and how long we estimate you will have to wait for
     fulfilment.<o:p></o:p></span></li>
 <li style="color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;mso-list:l1 level1 lfo1;tab-stops:list 36.0pt"><span style="font-size:10.0pt;font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
     &quot;Times New Roman&quot;;mso-fareast-language:EN-GB">You will receive further
     despatch notifications by&nbsp;<b>email when any outstanding items are
     despatched</b>, so that you know to be on the look-out for their arrival.<o:p></o:p></span></li>
</ul>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">Order acceptance and the completion
of the contract between you and us will take place on the despatch to you of
all the products ordered, unless we have notified you that we cannot accept
your order, or you have cancelled it in accordance with the instructions in
Cancelling an Order.<o:p></o:p></span></p>

<p style="margin-top:15.0pt;margin-right:0cm;margin-bottom:
7.5pt;margin-left:0cm;mso-outline-level:3"><span style="font-size:13.5pt;
font-family:Trajan;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333;
mso-fareast-language:EN-GB">Products Cast to Order<o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">Like fine food, your Magister Militum
figures and Battleground buildings are made to order. It can take a few days
for your order to reach the top of the casting list and be despatched. All our
customers are very important to us and to keep things fair, we operate a
queuing system where by the oldest order is cast first.<o:p></o:p></span></p>

<p style="margin-top:15.0pt;margin-right:0cm;margin-bottom:
7.5pt;margin-left:0cm;mso-outline-level:3"><span style="font-size:13.5pt;
font-family:Trajan;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333;
mso-fareast-language:EN-GB">Imported Goods<o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">If we are out of stock on one or more
products, we will despatch your order with details of what is missing and an
estimate of how long you can expect to wait for the order to be fulfilled. Most
of our imported goods come from far flung places and we need a certain order
size to make the importing process cost effective. Occasionally customs hold up
an order longer than we expected. Please be assured, we will despatch your
order as soon as possible.<o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">In the very rare event we have none
of what you have ordered in stock, we will email you to advise you of how long
we estimate it will be before stock comes in. Once we have it we will despatch
your order as soon as possible and you'll get an email to let you know it's on
its way.<o:p></o:p></span></p>

<p style="margin-top:15.0pt;margin-right:0cm;margin-bottom:
7.5pt;margin-left:0cm;mso-outline-level:3"><span style="font-size:13.5pt;
font-family:Trajan;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333;
mso-fareast-language:EN-GB">Postage and Packing Prices<o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">Postage and Packing is complicated
due to the sizes and weights of the products we stock. We work to a maximum
P&amp;P value in the UK and Europe. This means when you reach the maximum
P&amp;P for the UK or Europe you pay no more postage, no matter what you add to
your order.<o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">There is no maximum P&amp;P for
orders destined for the rest of the world due to carriage
charges.&nbsp;However, areas outside the EU will be able to enjoy VAT free
shopping, the final price being calculated at check out when the shipping
destination country is selected.<o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">To get your shipping quote, begin the
check out process and choose your country and postcode for delivery.<o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">If you subsequently add to an order
we are already processing, we reserve the right to adjust the postage
accordingly, as if it had been part of the original order. If you are ordering
from the Rest of the World we are sorry, we can no longer combine orders as the
order value is now automatically and unalterably added to the customs
forms.&nbsp;<o:p></o:p></span></p>

<p style="margin-top:15.0pt;margin-right:0cm;margin-bottom:
7.5pt;margin-left:0cm;mso-outline-level:3"><span style="font-size:13.5pt;
font-family:Trajan;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333;
mso-fareast-language:EN-GB">Value Added Tax (VAT) Free Shopping<o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">Our customers outside the European
Union can enjoy VAT free shopping at Magister Militum. If we are despatching
your goods to an address outside the European Union (EU) then VAT at the
prevailing rate (currently 20%, books are zero rated) will be deducted from
your order during the check-out process.<o:p></o:p></span></p>

<p style="margin-top:15.0pt;margin-right:0cm;margin-bottom:
7.5pt;margin-left:0cm;mso-outline-level:3"><span style="font-size:13.5pt;
font-family:Trajan;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333;
mso-fareast-language:EN-GB">Non Acceptance of an Order<o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">Circumstances where we cannot accept
an order include the following:<o:p></o:p></span></p>

<ul type="disc">
 <li style="color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt"><span style="font-size:10.0pt;font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
     &quot;Times New Roman&quot;;mso-fareast-language:EN-GB">The product you ordered
     being unavailable or discontinued from stock, in which case we will refund
     the amount paid if there is no suitable alternative which you agree to.<o:p></o:p></span></li>
 <li style="color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt"><span style="font-size:10.0pt;font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
     &quot;Times New Roman&quot;;mso-fareast-language:EN-GB">The identification of a
     pricing or product description error.<o:p></o:p></span></li>
 <li style="color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;mso-list:l0 level1 lfo2;tab-stops:list 36.0pt"><span style="font-size:10.0pt;font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
     &quot;Times New Roman&quot;;mso-fareast-language:EN-GB">Our inability to obtain
     authorisation for your payment. We will endeavour to contact you but if we
     cannot resolve the issue within four weeks we will assume you no longer
     wish to continue with the order.<o:p></o:p></span></li>
</ul>

<p style="margin-top:15.0pt;margin-right:0cm;margin-bottom:
7.5pt;margin-left:0cm;mso-outline-level:3"><span style="font-size:13.5pt;
font-family:Trajan;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333;
mso-fareast-language:EN-GB">Insurance<o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">There is no insurance included within
the P&amp;P charge. When you make a small order you must choose whether you
wish to purchase insurance. We recommend you consider taking out insurance in
case your parcel goes missing. We will not be able to provide replacement
products if your parcel gets ‘lost in the post’. On larger orders tracking is
compulsory and often we need to provide your email and telephone details to the
carrier.<o:p></o:p></span></p>

<p style="margin-top:15.0pt;margin-right:0cm;margin-bottom:
7.5pt;margin-left:0cm;mso-outline-level:3"><span style="font-size:13.5pt;
font-family:Trajan;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333;
mso-fareast-language:EN-GB">Orders 'Lost in the post'<o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">If your parcel is lost in transit, we
are prepared to re-send your goods on one occasion, to the value of the
insurance you chose when ordering. Many carriers stipulate a minimum wait time
before a claim can be initiated. For Royal Mail despatches, we do not initiate
claims until 28 working days have passed. We cannot arrange provision of
replacements until a claim has begun. If the value of the goods exceeds the sum
insured then you will need to choose which products are to be re-sent.<o:p></o:p></span></p>

<p style="margin-bottom:7.5pt"><span style="font-size:10.0pt;
font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;
color:#333333;mso-fareast-language:EN-GB">Despatch of replacements will only
take place after clarifying your full postal address. If your original address
was incomplete or incorrect or you were unavailable to take delivery of the
goods, we will not bear the cost of re-sending your order.&nbsp;If you have
already had an order 'lost in the post' we reserve the right to refuse further
orders placed without tracking.<o:p></o:p></span></p>

<p style="margin-top:15.0pt;margin-right:0cm;margin-bottom:
7.5pt;margin-left:0cm;mso-outline-level:3"><span style="font-size:13.5pt;
font-family:Trajan;mso-fareast-font-family:&quot;Times New Roman&quot;;color:#333333;
mso-fareast-language:EN-GB">Orders ‘Returned to Sender’<o:p></o:p></span></p>

<span style="font-size:10.0pt;font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;;mso-fareast-font-family:
&quot;Times New Roman&quot;;color:#333333;mso-ansi-language:EN-GB;mso-fareast-language:
EN-GB;mso-bidi-language:AR-SA">If a parcel is returned to us as ‘undelivered’
(e.g. incorrect address, non-collection etc.), we reserve the right to ask for
clarification of your address before arranging the re-delivery of your order,
at your expense. We cannot accept responsibility for the service provided by
the delivery organisation, whoever that may be.</span>